RETURNS & REFUND POLICY
Last updated: September 10, 2026
This Returns & Refund Policy applies to purchases made through pigeonpostclub.com, including art prints and Pigeon Post Club monthly subscriptions.
Pigeon Post Club is operated by:
Sinikka Li
Rua Capitão Henrique Galvão 18
1900-109 Lisboa
Portugal
Email: hello@pigeonpostclub.com
Website: www.pigeonpostclub.com
Nothing in this policy limits any mandatory consumer rights that apply to you under Portuguese, European Union, or other applicable law.
1. ART PRINTS AND PHYSICAL PRODUCTS
I want you to be happy with your purchase.
If an art print or other physical product arrives damaged, defective, or significantly different from what you ordered, please contact me at:
Please contact me as soon as reasonably possible after receiving your order and include your order number and photographs of the product and packaging where possible.
Depending on the circumstances and applicable law, I may offer:
A replacement
A repair, where appropriate
A partial refund
A full refund
Your statutory consumer rights regarding defective or non-conforming goods are not affected by this policy.
2. EU 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For a physical art print or other physical product, the withdrawal period generally begins on the day you, or a person you designate other than the carrier, receives the product.
To exercise your right of withdrawal, you must clearly inform me that you wish to cancel the purchase.
You can do this by emailing:
You may use wording such as:
"I hereby inform you that I wish to withdraw from my purchase."
Please include your name, order number, and the product you are returning.
You do not have to use this exact wording.
3. RETURNING AN ITEM AFTER WITHDRAWAL
If you exercise your statutory right of withdrawal, you must return the item within 14 days of informing me that you wish to withdraw.
The item should be returned safely packaged and in appropriate condition.
Unless the item is defective or I have agreed otherwise, you are responsible for the direct cost of returning the item.
You are responsible for any reduction in the value of the product resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.
I recommend using a tracked shipping service when returning an item.
4. REFUNDS AFTER WITHDRAWAL
If you validly exercise your right of withdrawal, I will refund the payments received from you for the returned purchase, including the standard delivery cost charged at the time of purchase.
If you selected a more expensive delivery method than the least expensive standard delivery option offered, I am not required to refund the additional cost of that upgrade.
Refunds will generally be made using the same payment method used for the original purchase.
I may withhold the refund until I have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.
Refunds will be processed within the period required by applicable law.
PIGEON POST CLUB SUBSCRIPTIONS
5. MONTHLY SUBSCRIPTION CANCELLATION
Pigeon Post Club is a recurring monthly subscription.
Your subscription automatically renews each month until you cancel it.
You can cancel your subscription at any time before your next renewal date to prevent the next charge.
Cancelling your subscription does not automatically cancel a subscription period that has already been paid for.
If a monthly payment has already been processed, the corresponding edition may still be prepared and sent.
6. WITHDRAWAL FROM A PIGEON POST CLUB SUBSCRIPTION
If you are an EU consumer, you may have a statutory 14-day right of withdrawal when entering into a subscription contract.
Where applicable, you may exercise this right by contacting:
If you exercise your right of withdrawal within the applicable period, any refund will be handled in accordance with applicable consumer law.
Where you have expressly requested that the subscription service begin during the withdrawal period, your withdrawal rights may be affected once performance has begun, depending on the applicable legal requirements.
7. MONTHLY MAIL THAT HAS ALREADY BEEN SENT
If you cancel your subscription after the relevant monthly edition has already been prepared or mailed, cancellation will generally apply to future subscription periods.
The already-paid monthly edition will generally remain part of your subscription.
This does not affect any statutory right of withdrawal or other mandatory consumer right that applies to you.
8. LOST PIGEON POST CLUB MAIL
International postal mail can sometimes take a while. Very occasionally, it may get lost.
If your Pigeon Post Club edition has not arrived after a reasonable delivery period, please contact:
Please provide your name, email address, and the relevant subscription month.
I will investigate the issue where reasonably possible and may offer a replacement or other appropriate solution.
I cannot guarantee replacement where non-delivery results from an incorrect, incomplete, or outdated address supplied by the subscriber.
9. DAMAGED PIGEON POST CLUB MAIL
If your Pigeon Post Club mail arrives significantly damaged, please contact me at:
Please include photographs of the damaged mail and packaging where possible.
I will review the situation and, where appropriate, offer a replacement, refund, or other suitable resolution in accordance with applicable law.
Small bends, creases, marks, or other minor signs of postal handling are not necessarily considered defects, particularly where the item remains usable.
10. INCORRECT SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address.
If you provide an incorrect, incomplete, or outdated address and the order cannot be delivered as a result, I cannot guarantee a refund or replacement.
If an item is returned to me, please contact:
Where possible, I may arrange for the item to be resent. Additional postage costs may apply where the failed delivery resulted from an incorrect address supplied by the customer.
11. CUSTOMS AND IMPORT CHARGES
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
These charges are generally the responsibility of the recipient unless otherwise required by applicable law.
I am not responsible for delays caused by customs authorities.
12. NON-DELIVERY CAUSED BY CUSTOMS OR IMPORT RESTRICTIONS
If an order cannot be delivered because the destination country's customs authorities refuse, hold, or return the item, I will assess the situation individually.
Where a refund or other remedy is required by applicable consumer law, that right remains unaffected.
13. HOW TO CONTACT ME
For any return, refund, cancellation, damaged-item, or delivery issue, please contact:
Sinikka Li
Pigeon Post Club
Rua Capitão Henrique Galvão 18
1900-109 Lisboa
Portugal
Email: hello@pigeonpostclub.com
Please include your order number whenever possible.
14. YOUR STATUTORY RIGHTS
This policy does not affect your statutory rights as a consumer.
If the law applicable to your purchase provides you with rights that are more favorable than those described here, those rights continue to apply.
In particular, nothing in this policy is intended to exclude or restrict mandatory consumer rights relating to:
Withdrawal from distance contracts
Defective or non-conforming goods
Refunds
Repairs or replacements
Price reductions
Cancellation
Other consumer protections
Pigeon Post Club is operated by Sinikka Li in Lisbon, Portugal.