TERMS & CONDITIONS
Last updated: September 10, 2026
Welcome to Pigeon Post Club.
These Terms & Conditions ("Terms") apply to your use of pigeonpostclub.com and to purchases made through the website, including art prints and subscriptions to the Pigeon Post Club monthly snail-mail club.
The website and products are operated by:
Sinikka Li
Rua Capitão Henrique Galvão 18
1900-109 Lisboa
Portugal
Email: hello@pigeonpostclub.com
Website: www.pigeonpostclub.com
By using this website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the website or purchase our products.
1. ABOUT PIGEON POST CLUB
Pigeon Post Club is an independent creative project operated by Sinikka Li.
The website offers:
Art prints and other physical art products
The Pigeon Post Club monthly snail-mail subscription
Other creative products that may be offered through the website from time to time
Pigeon Post Club is a creative mail club. Monthly subscription editions may contain letters, postcards, artwork, illustrations, printed matter, stories, essays, stationery, or other creative materials.
The contents of each monthly edition may vary and are not necessarily disclosed in advance.
2. USING THE WEBSITE
You agree to use the website lawfully and responsibly.
You must not:
Use the website for unlawful purposes
Attempt to gain unauthorized access to the website or its systems
Interfere with the security or operation of the website
Submit fraudulent or misleading information
Attempt to circumvent payment or security systems
Copy or reproduce substantial portions of the website without permission
Use automated systems to scrape or extract substantial amounts of website content
Use the website in a way that could damage, overload, or disrupt its operation
I reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, business, customers, or other users.
3. PRODUCTS AND PRODUCT INFORMATION
I make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and other information on the website are accurate.
However, colors may appear differently depending on your screen, device, and display settings.
Because many products are artistic or handmade/artist-produced, minor variations in color, texture, printing, or appearance may occur.
These variations are not necessarily considered defects.
I reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, availability, or other website information.
PIGEON POST CLUB SUBSCRIPTION
4. MONTHLY SUBSCRIPTION
Pigeon Post Club is a recurring monthly subscription.
When you subscribe, your subscription automatically renews each month until you cancel it.
Your subscription generally renews on the same calendar date on which you originally subscribed.
For example, if you subscribe on September 14, your subscription will generally renew around the 14th of each subsequent month.
If a renewal date falls on a date that does not exist in a particular month, the payment provider may adjust the renewal date.
5. SUBSCRIPTION PRICE AND PAYMENT
The current subscription price is displayed on the website at the time of purchase.
By subscribing, you authorize the payment provider to charge your selected payment method for each subscription period.
Subscription payments are processed through Stripe.
The subscription price may be changed from time to time.
If the price of your subscription changes, you will receive notice where required by applicable law before the new price applies to a future renewal.
6. WHEN YOUR MONTHLY MAIL IS SENT
Subscriptions made during a particular month are generally intended to receive the edition for the following month.
For example, a subscription purchased during September may be intended to receive the October edition.
Monthly editions are generally prepared and sent during the first week of the relevant month.
Mailing dates may vary.
The exact date on which your mail arrives depends on the postal service and destination country, and I cannot guarantee delivery on a specific date.
7. CANCELLING YOUR SUBSCRIPTION
You may cancel your subscription at any time.
If you cancel before your next renewal payment is processed, your subscription will not renew and you will not be charged for another subscription period.
If you cancel after a renewal payment has already been processed, that subscription period may remain active and the corresponding monthly edition may still be sent.
Cancellation of a subscription does not automatically result in a refund of a payment that has already been processed.
This does not affect any mandatory statutory cancellation or withdrawal rights you may have under applicable law.
8. EU RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you may have a statutory 14-day right of withdrawal for certain online purchases.
The withdrawal period generally begins when a contract is entered into, subject to applicable law and exceptions.
For a subscription, the right of withdrawal may apply to the subscription contract and its initial period, subject to applicable exceptions.
If you expressly request that performance of a service begin during the withdrawal period, applicable law may affect your right to withdraw or the amount that may be refunded.
Certain products or services may also be subject to statutory exceptions to the right of withdrawal.
Nothing in these Terms is intended to restrict any mandatory consumer rights that apply to you.
If you wish to exercise a statutory right of withdrawal, contact:
with your name, email address, order/subscription details, and a clear statement that you wish to withdraw.
ART PRINTS AND PHYSICAL PRODUCTS
9. ART PRINT ORDERS
When you purchase an art print or other physical product, I will process and ship your order to the address provided at checkout.
Orders are generally prepared and shipped as soon as reasonably possible after purchase.
Processing times may vary depending on the product, order volume, weekends, holidays, and other circumstances.
Any estimated processing or delivery times shown on the website are estimates and are not guaranteed delivery dates.
10. SHIPPING
Physical orders are shipped using postal or delivery services.
Delivery times depend on the destination country, postal service, customs procedures, holidays, and circumstances outside my control.
International orders may take longer to arrive than domestic orders.
I cannot guarantee delivery on a particular date.
11. SHIPPING ADDRESS
You are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your address before placing your order.
If you move or need to change your address, please contact me as soon as possible.
Once an order has been shipped, I may not be able to change the delivery address.
If an order cannot be delivered because an incorrect, incomplete, or outdated address was provided, I cannot guarantee a refund or replacement.
If an item is returned to me because of an incorrect address, please contact:
I will determine whether the item can be resent. Additional postage may apply.
12. LOST OR DELAYED MAIL
Postal delays can happen, particularly with international mail.
If your order or monthly subscription edition has not arrived within a reasonable period after the expected delivery window, please contact me at:
I may ask you to confirm your shipping address and provide additional information so that I can investigate the issue.
Where appropriate and where reasonably possible, I may offer a replacement or another appropriate solution.
13. DAMAGED PRODUCTS
If your art print or Pigeon Post Club edition arrives significantly damaged, please contact me as soon as reasonably possible.
Please include photographs of the damaged item and its packaging where possible.
I will assess the situation and provide an appropriate solution in accordance with applicable consumer law.
This may include a replacement, repair, price reduction, or refund where applicable.
Minor signs of postal handling that do not materially affect the product may not constitute damage.
Nothing in this section limits your statutory rights regarding defective or non-conforming goods.
14. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs procedures, import duties, VAT, or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.
I am not responsible for delays caused by customs authorities.
You are responsible for complying with import requirements applicable to your country.
INTELLECTUAL PROPERTY
15. COPYRIGHT AND INTELLECTUAL PROPERTY
All artwork, illustrations, writing, photographs, designs, graphics, logos, branding, website content, and other creative material provided through Pigeon Post Club are protected by copyright and other applicable intellectual property laws.
Unless otherwise stated, these materials belong to or are licensed to Sinikka Li.
Purchasing an art print or Pigeon Post Club subscription gives you ownership of the physical product you purchased.
It does not transfer copyright or other intellectual property rights in the underlying artwork or creative content.
You may not reproduce, scan, copy, distribute, commercially exploit, sell, license, or otherwise reproduce the artwork or contents of Pigeon Post Club without prior written permission, except where permitted by applicable law.
You may photograph and share your own purchases on personal social media, provided that doing so does not reproduce or distribute the work in a way that substitutes for the original product or infringes my intellectual property rights.
16. PIGEON POST CLUB CONTENT
The creative contents of Pigeon Post Club are intended for the personal enjoyment of subscribers.
Unless expressly stated otherwise, subscribers may not:
Reproduce the contents commercially
Sell or redistribute copies
Upload complete editions online
Scan and distribute printed materials
Use the contents to create derivative commercial products
Repackage or resell the contents
Individual excerpts may only be reproduced where permitted by applicable copyright law or with permission.
PAYMENTS AND ORDERS
17. PAYMENT PROCESSING
Payments are processed through Stripe.
I do not generally have access to or store your complete credit card or debit card number.
Your payment information is processed according to Stripe's applicable terms and privacy practices.
18. ORDER ACCEPTANCE
Submitting an order through the website constitutes an offer to purchase the selected product.
An order confirmation does not necessarily mean that the order has been finally accepted if there is an obvious pricing, availability, technical, or other material error.
If I am unable to fulfill an order, I will notify you and provide an appropriate refund where payment has already been made.
19. PAYMENT FAILURES FOR SUBSCRIPTIONS
If a recurring subscription payment fails, Stripe may attempt to process the payment again.
If payment cannot be successfully completed, the subscription may be paused or cancelled.
A monthly edition may not be sent if the relevant subscription payment has not been successfully received.
CANCELLATIONS, RETURNS AND REFUNDS
20. RETURNS AND REFUNDS
Returns, refunds, cancellations, and statutory withdrawal rights are governed by applicable consumer protection law and the Returns & Refund Policy published on the website.
Nothing in these Terms removes or restricts any statutory rights you have as a consumer.
21. LEGAL GUARANTEE FOR GOODS
If you are a consumer in the European Union, goods you purchase may be protected by statutory consumer rights relating to conformity, defects, and remedies.
If a product does not conform to the contract, you may have legal rights including repair, replacement, price reduction, or termination/refund, depending on the circumstances and applicable law.
These statutory rights exist independently of any voluntary returns or refund policy.
PRIVACY
22. PERSONAL INFORMATION
Your use of the website and purchases are also subject to the Pigeon Post Club Privacy Policy.
Personal information may be processed to fulfill orders, manage subscriptions, process payments, communicate with customers, and comply with legal obligations.
For more information, please review the Privacy Policy available on the website.
WEBSITE AND SERVICE AVAILABILITY
23. WEBSITE AVAILABILITY
I make reasonable efforts to keep the website available and functioning properly.
However, I cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Temporary interruptions may occur due to maintenance, technical problems, hosting issues, internet outages, or circumstances outside my control.
24. EVENTS OUTSIDE MY CONTROL
I am not responsible for delays or failures caused by circumstances that are outside my reasonable control.
These may include:
Postal service disruptions
Strikes
Customs delays
Natural disasters
Severe weather
War or civil unrest
Government restrictions
Pandemics
Transportation disruptions
Internet or technology failures
Power outages
Supplier or production problems
Other events beyond my reasonable control
I will make reasonable efforts to minimize the effects of such events where possible.
25. CHANGES TO PRODUCTS OR SERVICES
I reserve the right to modify, replace, pause, or discontinue products or subscription offerings.
If a subscription is permanently discontinued while you have already paid for a future period that has not been fulfilled, I will provide an appropriate resolution, including a refund where required by applicable law.
LIABILITY
26. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by law, I will not be responsible for indirect or consequential losses arising from your use of the website or products where such liability can legally be excluded.
This section does not affect your statutory consumer rights.
27. GOVERNING LAW
These Terms are governed by the laws of Portugal, except where mandatory consumer protection laws of the country in which you live provide otherwise.
If you are a consumer residing in another EU Member State, you continue to benefit from mandatory consumer protection provisions applicable in your country of residence where required by law.
28. DISPUTE RESOLUTION
If you have a problem with an order, subscription, or service, please contact me first at:
I will make reasonable efforts to resolve the matter directly.
You retain all rights available to you under applicable consumer protection law, including any right to bring a claim before the competent courts.
Where applicable, consumers may also have access to alternative dispute resolution mechanisms available in Portugal or their country of residence.
29. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable where legally possible.
The remaining provisions will remain in effect.
30. CHANGES TO THESE TERMS
I may update these Terms from time to time.
When changes are made, the "Last updated" date at the top of this page will be updated.
Material changes will be communicated where required by applicable law.
31. CONTACT
For questions about these Terms, orders, subscriptions, shipping, cancellations, or refunds, please contact:
Sinikka Li
Rua Capitão Henrique Galvão 18
1900-109 Lisboa
Portugal
Email: hello@pigeonpostclub.com
Website: www.pigeonpostclub.com
Pigeon Post Club is operated by Sinikka Li.